Return & Refund Policy

Return & Exchange

It is your responsibility to ensure the accuracy of your purchase details when buying from Loween Women's Clothing, including the size, color, quantity, and any specific requests of the garments.

Once a transaction is confirmed, Loween holds no obligation to provide a refund, exchange, replacement, return, or cancellation.

Customers are encouraged to review their order details carefully before placing an order to ensure it meets your requirements. Please note, all transactions are considered final once confirmed.

Do contact us via Instagram if you receive wrong item(s).
Returned product(s) must be in original and unused condition such as unwashed, unworn, and unaltered. Loween studio reserve the right to reject any returned item if it doesn't meet all mentioned conditions.

If you encounter minor damage on fabric, Loween will proceed with credit compensation. All return & exchange shipping cost will be borne by buyer if you wish to make exchange.

Out of Stock
In case of product is out of stock, there are options below:

I) Exchange:
Product exchange upon the same price item or top up to the item which is higher price. Lower price can be returned as store credit for next purchase.

II) Full credit refund:
The amount returned in term of store credit which is equivalent to the payment you have done.

Refund Policy

We want to ensure that your shopping experience with us is as smooth and satisfying as possible. Please read the following refund policy carefully:

No Refund for Delayed Shipping: We understand that timely delivery is important. However, please be aware that we cannot offer refunds for delays in shipping. Shipping times can vary due to factors beyond our control, including but not limited to courier delays, customs clearance, and logistical challenges.

Refund Policy Update - Store Credit Only: We do not offer cash refunds. In the event that a refund is deemed necessary under our refund policy terms, the refund amount will be provided entirely as store credit. This credit can be used for future purchases on our website. It’s our way of ensuring that, despite any issues, you will still have the opportunity to enjoy our products.

Thank you for your understanding and cooperation. We value your business and are here to assist with any concerns or questions you may have regarding our policies.

退换货政策

在Loween女装购买商品时，您有责任确保购买详情的准确性，包括尺码、颜色、数量及任何特定的衣物要求。

一旦交易确认，Loween无义务提供退款、换货、更换、退货或取消。

我们鼓励客户在下单前仔细检查订单详情，确保它符合您的需求。请注意，一旦确认，所有交易均视为最终。

如果您收到错误的商品，请通过Instagram与我们联系。退回的产品必须处于原始未使用状态，例如未洗涤、未穿戴、未改动。如果退回商品不符合所有提到的条件，Loween工作室保留拒绝退回商品的权利。

如果您遇到织物的轻微损坏，Loween将以信用补偿方式处理。如果您希望换货，所有退货和换货的运费将由买家承担。

缺货

如果产品缺货，以下有几个选项：

I) 换货：可以换购同等价格的商品，或者补差价换购更高价格的商品。较低价格可以作为下次购物的店铺信用退还。

II) 全额信用退款：以店铺信用的形式退还相当于您所支付金额的金额。

退款政策

我们希望您在我们这里的购物体验尽可能顺畅和满意。请仔细阅读以下退款政策：

延迟发货不退款：我们理解及时交货的重要性。然而，请注意，我们无法因运输延迟提供退款。运输时间可能因各种我们无法控制的因素而异，包括但不限于快递延迟、海关清关和物流挑战。

退款政策更新 - 仅限店铺信用：我们不提供现金退款。在我们的退款政策条款下认为必要进行退款的情况下，退款金额将完全以店铺信用的形式提供。这种信用可以用于未来在我们网站上的购买。这是我们确保您尽管遇到问题仍能享受我们产品的一种方式。